WhatsApp Business is slightly different from regular WhatsApp account to help business owners and entrepreneurs respond to their clients via WhatsApp.
It is free to download the app, and was built with the small business owner in mind. With the app, businesses can interact with customers easily by using tools to automate, sort, and quickly respond to messages.
WhatsApp can help you provide customer support and deliver important notifications to your customers
Here is a step-by-step guide to how you can create a WhatsApp business account:
1) Download the app
2) Open the app and choose from business or not a business.
3) Accept terms and conditions.
4) Enter a phone number (they give you a chance to change before they verify it).
5) Create a profile.
You can only use one of the two – WhatsApp or WhatsApp Business – for any phone number, so make sure you don’t use your personal phone number while signing up for WhatsApp Business account. Using business phone number will also help with seamless business verification later.
WhatsApp Business helps entrepreneurs to connect more efficiently with their customers.
Whatsapp business profile already provides your users with information like WhatsApp users with useful information like:
” Your business name and description.
” Business email address.
” Link to your website.
” Store or office address.
Businesses using WhatsApp will be listed as business accounts, so users will know they are talking to a business, so there is less chance of fake profiles.
Some of the business-focused features of WhatsApp Business are:
You can organize your contacts or chats with labels to find them again easily and remember the context. For example, you can label a conversation as ‘new lead,’ so even when the customer responds after some time, you can quickly identify that this person is a potential customer.
WhatsApp Business offers business owners access to important metrics such as how many of your messages were successfully sent, delivered and read.
Like with emails, you can set an away message when you are unable to answer so your customers know when to expect a response. You can set it up to send the away message:
Whatsapp started off as a medium to send multimedia personally but it quickly grew to a popular cross-platform messaging services, with about 1.5 billion monthly active users across the world. It has become the primary mode of communication for smartphone users – almost replacing SMS/texting.